FAQ

For your convenience, our most common customer questions are answered right here.

Q:  Do we need a reservation?

A: We are by reservation only at this time to ensure excellent  customer service and no food waste.

Q: Do we get everything on the menu or do we choose?

A: Guests will receive every item on our menu.

Q: I don’t care for a certain item on your menu. May I substitute it for something else?

A: Yes, we allow substitutions at no extra cost. We can even do double savories, or switch out a dessert for an extra savory. We do this at no extra charge. We do ask that guests let us know at least 24 hours prior to their teatime.

Q: My four-year-old is extremely mature and loves tea. Or my newborn is very quiet. May I please bring him/her?

A: We cannot make exceptions to the rule because if we do it for one guest and not another this can be quite unfair. However, we will allow children and infants during our after hours private parties (not special themed events) with management approval.

Q: Do you offer vegan and/or gluten-free options?

A: Unfortunately we do not offer them at this time. We apologize for any inconvenience. However, we do allow guests to bring their own food with their party. They may drink the tea and we will set up a place setting. We do not charge extra for this.