The Ivy Tearoom

FAQ

For your convenience, our most common customer questions are answered right here.

Q:  Do we need a reservation?

A: We are by reservation only at this time to ensure excellent customer service and no food waste.

Q: Do we get everything on the menu or do we choose?

A: Guests will receive every item on our menu.

Q: I don’t care for a certain item on your menu. May I substitute it for something else?

A: Due to the complicated nature of guest allergies and dietary restrictions, and the excess labor involved, we cannot make any menu substitutions or changes beyond the vegetarian and double savories option.

Q: My four-year-old is extremely mature and loves tea. Or my newborn is very quiet. May I please bring him/her?

A: We cannot make exceptions to the rule because if we do it for one guest and not another this can be quite unfair. However, we will allow children and infants during our after hours private parties (not special themed events) with management approval.

Q: Do you offer dairy free and/or gluten-free options?

A: Unfortunately we do not offer them at this time. If guests have an allergy or dietary restriction we cannot accommodate, they may still join and drink tea. We will charge a $10 seating/tea fee. Please state this in the notes section of the reservation to avoid being charged for the full tea.

Call Now